Q: How do I Send in a Part for Warranty?
• Print the GH Racing Warranty Form
• Fill our the form, being as comprehensive as possible.
• Include with it: The return form and your receipt showing date of purchase
• Using a prepaid, traceable shipping method Ship your return to:
Golden Horizons Ent.
#2132 - 3779 Sexsmith Road
Richmond, BC, Canada
Our goal is to ship your warranty back out within 5 days from the day we get it. Unfortunately we cannot always accomplish this due to seasonal fluctuations in our workload or if further investigation is required. You can always contact our warranty department at firstname.lastname@example.org or call (604) 767-8522 to find out just how long the current turnaround time is.
Q: What is GH Racing's Warranty Policy?
A: For any reason our parts failed under normal running conditions*, we will replace it free of charge.
The following text describes in detail what our warranty does and does not cover, subject to GH Racing final review.
If any GH Racing Aluminum products failed under normal operating conditions*, we will replace that part at no further cost to you**. Normal operating conditions covers most types of driving conditions that a R/C vehicle is designed to perform. This includes most normal bumps, jumps, and road hazards. Any GH Racing part that has been modified in any way will not be covered under warranty. This includes, but is not limited to, drilling, grinding, filing, etc, or if the part is damaged due to modifications elsewhere on the vehicle affecting the damaged part in question. GH Racing reserves the right to final judgment regarding all warranty issues. Every GH Racing part sent in for warranty will be inspected carefully to determine if the warranty apply.
For all returns, please ship it to the follow address along with your name and address and contact information:
#2132 - 3799 Sexsmith Road
Richmond, BC, Canada
* GH Racing refers to "normal operating conditions" as most type of driving conditions that a R/C vehicle is designed to perform. Excessively tall jumps (or high falls), abnormally fast (or heavily modified) vehicles / runaway vehicles, or impacts with full sized vehicles are not considered used under "normal operating conditions". Damages cause by non-GH Racing parts such as bent or broken hinge pins, shock shafts or axles will not be covered. Additionally, "normal operating conditions" do not include area designated for non-R/C related activities, such as BMX Tracks, Skate Parks and other such areas.
** All replacement parts will be shipped back free of charge. The only costs you may incur will be in sending the damaged part to us. The customer will bear the responsibility for the freight charges and the risk of loss on all returned shipments. All return shipments should be made with carriers that offer tracking ability to help determine the chronological process of the return shipment. Parts not covered under GH Racing warranty provisions may incur shipping fees if you would like the original, damaged parts returned to you.
GH Racing Decorative Finishes: GH Racing does not warrant decorative finishes such as the anodized colored surfaces.
Q: What if I changed my mind about the product, can I return it?
A: If you changed your mind about your purchase and wish to return the products for a refund, please note that products can be returned only if they are in new and unused re-saleable condition within 45 days of order date and the original cost of shipping will not be refunded. If our items are purchased through other online shops or your local hobby shop, refunds and returns will be handled by them as that is where the transaction occurred. We will not handle the return and refund if the products were not purchased directly from us.
Q: Where can I buy GH Racing products?
A: GH Racing products are available worldwide through your local hobby shops and through many Internet shops and mail order suppliers. If your shop does not stock what you want or need, please ask them to order it for you if they buy products from one of our distributors.
Q: I am unable to find GH Racing products at my local hobby shop, can I buy directly from Golden Horizon?
A: You can order parts directly from GH Racing by calling 1.604.767.8522. If you are unable to locate the part you need, and your hobby shop will not order it for you, please check out one of the on-line stores that our distributors have.
Q: I am a hobby shop owner and I want to carry GH Racing products, what distributors carry your product line?
A: GH Racing products can be purchased from any of our distributors listed on our distributors page.